Return & Refund Policy

At ClitonCoffee.com, your satisfaction is important to us. If your purchase is not as expected, we are here to help. Please review our return and refund guidelines below.

Return Eligibility

We accept returns within 14 days of delivery for items that are unused, undamaged, and in their original packaging. Before sending a product back, please contact our support team.

Items must be unused and free from damage not caused by manufacturing faults.
All original packaging, manuals, and accessories must be included.
Proof of purchase (order number or invoice) is required for all returns.

How to Request a Return

To request a return, please email our support team at
[email protected] with the following information:

Order number
Item name
Reason for return
Photos or video (required for defective or damaged items)

Once your request is reviewed, we will provide the return instructions and the correct return address.

Return Shipping Costs

Reason for Return	Shipping Cost Covered By
Defective / Damaged / Incorrect Item	ClitonCoffee.com
Change of Mind / Incorrect Purchase	Customer

Refund Process

After we receive and inspect your returned item, you will receive an email confirming whether your refund has been approved.

Approved refunds are processed within 5–10 business days to your original payment method. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Exclusions

Returns cannot be accepted for:

Used or damaged items (damage not caused by shipping or manufacturing defects)
Products missing original packaging, manuals, or accessories
Items returned after the 14-day return period

Exchange Requests

If you wish to exchange your item for another model or colour, please contact us before sending it back. Email our team at
[email protected] and we will confirm stock availability and guide you through the exchange process.